Mis post.
Printable View
Mis post.
Got my pre order Greatshot the oter day. Item came in well packed and communication was absolutely great. Happy to keep on using :D
Another happy camper with FT Rogue and KFC Star Saber replacement parts
That’s strange: I preordered mine in November and haven’t heard anything :confused:Quote:
Originally Posted by CHILENO20
Wouldn’t stress it seems to take them a week or two to get all the orders out. Example; chileno20 received his greatshot on the 18th and mine was only shipped on Tuesday so I’m sure they are working on getting to your order.Quote:
Originally Posted by snaketales
Received a delivery today. They put extra protection around it after the crushing of my last two orders by the courier.
Easy and friendly to deal with.
Looks like you're right: I got an 'item sent' notification today.Quote:
Originally Posted by ZoonMaster5000
Still waiting on my delivery, has been onboard for delivery for 2 days now! My town is only small so it’s kind of ridiculous, worse thing is because it’s through Sendle I can’t contact the courier because I don’t know who it is?
I know it’s not TBI’s fault but has anyone else had problems with the Sendle setup? Might just pay extra for auspost from now on.
Aust post has been very arrogant, My item was sent on 9th May and the item just sat there till 24th and when I queried the seller she told me she sent it within 48hrs since 9th of May, and Aust post accused her of lying instead of admitting they could be at fault.Quote:
Originally Posted by ZoonMaster5000
Needless to say all complaints are useless. Was given a "You believe what you want" I quote speech from Aust post.
I've had nothing but a flawless experience with them from day one involving a large number of purchases utilizing Sendle and I'm in Hobart.Quote:
Originally Posted by ZoonMaster5000
Publicly shame them on Facebook. Sounds like poor form from AusPostQuote:
Originally Posted by drifand
Well I guess it’s not so much Sendle but fastway I’ve rang them twice now and they won’t tell me why it’s not delivered yet for 3 days now it’s come up as failed delivery being held at warehouse. I think I’m going to have get angry when I ring MondayQuote:
Originally Posted by Samtron
And it arrived today, hurrayQuote:
Originally Posted by snaketales
Awesome! mine also arrived the other day. Can’t say I was very impressed with how it was packaged, reminded me of Amazon standards. I did take a photo if anyone is interested in seeing.Quote:
Originally Posted by snaketales
Has anyone had to cancel a Pre-order through them before? I send and email a week ago requesting to cancel a pre-order a follow up email a couple of days later and a Facebook PM with no responses. In the past I have had extremely quick replies to any questions I have had.
Any update on this? They used to reply fairly quickly but I've been having similar communications issues with TBI as well.Quote:
Originally Posted by BlitzKing
I messaged them a week ago because I'd been waiting a month for an order that was in stock, they still havent messaged me back but I got an email notification today saying the order is finally on its way so that's something.
I'll give them the benefit of the doubt for now as I know things happen which could cause them not to reply to all messages, but I'll be watching feedback that people post before I place any more orders.
Every time I email their support email I get a response within a day maybe two at the most if they are following something up for me.
It's best not to cancel a pre-order. If you read their terms and conditions:Quote:
Originally Posted by BlitzKing
https://www.toybotimportz.com.au/pag...and-conditionsQuote:
In the event you choose to cancel your pre-order, the full cost, including shipping, is non-refundable due to administrative costs and other fees incurred by us. We keep our product costs low by ordering in bulk and we are still obliged to pay suppliers for any pre-ordered products initially ordered. We are not able to cancel or reduce quantities from our suppliers once ordered.
Yeah I wanted to cancel a preorder but read their terms and conditions and thought best not to. And I get no response from my messages either lately.Quote:
Originally Posted by BlitzKing
I got a reply eventually and it took about 2 weeks. In that time I did read their T&C's and then understood that they don't cancel pre-orders which is cool and there was something in the T&C's about longer response times then when they first started operating but it did say replies would be within 4 or so days.
I understand the reason behind not cancelling pre-orders but it kind of sucks because pretty much everything on their site is for pre-orders and some things you are pre-ordering over 12 months in advance. I was contemplating trying to cancel my pre-order for Fanstoys Blitzwing since it has been indefinitely postponed but will probably just have to wait until it is eventually released.
Got my Dinobot securely packaged. Thanks again TBI!
Got my FT Omega and MP Dinobot last Friday. Well packaged too.
Fantastic! I got Galaxy Meteor and I concur, the packaging was great, received within a week of ordering and definitely will be buying from the again!
Super happy! I was able to preorder Masterpiece BW Megatron - it is lovely customer service when you receive an email shortly after an order thanking you.
Toybot Importz is now my 'go to' online store :)
Received my Hot Soldiers HS15 and HS16 preorder the other day all very well packed. I also received and extra bot as an apology for the order taking so long so things worked out in the end. Obviously a few bugs to iron out regarding preorders getting fulfilled but I am happy with the communication so will continue to use them.
Has anybody had trouble getting a response on ETAs? I have a few orders outstanding and just not getting anything from them. Wreck-gar is now 3 months late. I'm having flashbacks to certain other Aussie web-based retailers.
They aren't going down that path, I can assure you. Is it for the POTP Wreck Gar? Website says eta October.
I am waiting on a few things, but I also check out other retailers' etas to see see if they're delayed or anything else. TBI always reply to FB messenger or emails.
It’s very hit and miss with replies for me also. Still waiting for a few overdue items that they seem to refuse answering questions about. I have noticed the have updates on ETAs on the actual item on your orders page.Quote:
Originally Posted by The Letter M
It did say August. Then it delayed because of Typhoons, then they had to chase it up...Quote:
Originally Posted by 1AZRAEL1
Predaking was due for a late October restock, but isn't in stock with their supplier at all.
I haven't had the same experience.Quote:
I am waiting on a few things, but I also check out other retailers' etas to see see if they're delayed or anything else. TBI always reply to FB messenger or emails.
Got MP Shadow Panther from them today. Knew would be on the way soon coz he was released recently. Another happy transaction.
That's actually reassuring. Shadow Panther came out at the end of August and I would expect local importers to be a bit behind that.Quote:
Originally Posted by 1AZRAEL1
Has anybody had any luck contacting them? My emails are getting close to a fortnight without response. I'm giving them several days between follow ups/
Which email are you using? support@toybotimportz.com.au I get a reply same day, last time I emailed Saturday 27/10 about P.E. Beast Gorira I received a reply within 2hrs
Yup. That’s the email I’m using.Quote:
Originally Posted by XMan
MP Dinobot just arrived from their October restock batch. Came pretty much when I expected and was well packaged.
See, all that worry for nothing :DQuote:
Originally Posted by The Letter M
There's still a bunch outstanding, but to their credit it arrived pretty much on time.Quote:
Originally Posted by Samtron
Order a Black Power Baser on sale on the night of the 3rd, got a tracking number on the 7th and it arrived yesterday. No issues
I got a bunch of stuff too I'm waiting on. Stuff that has been released elsewhere. They'll come soon enough.Quote:
Originally Posted by The Letter M
I think they send out items once you have 4 items in stock in your ‘loot crate’. I’m still yet to find this ‘loot crate’ on their website though. Even though I send them messages asking what items are currently in the crate.....they don’t reply.