Toybot Importz feedback

[BlitzKing]

Has anyone had to cancel a Pre-order through them before? I send and email a week ago requesting to cancel a pre-order a follow up email a couple of days later and a Facebook PM with no responses. In the past I have had extremely quick replies to any questions I have had.

[DarkHyren]

Has anyone had to cancel a Pre-order through them before? I send and email a week ago requesting to cancel a pre-order a follow up email a couple of days later and a Facebook PM with no responses. In the past I have had extremely quick replies to any questions I have had.

Any update on this? They used to reply fairly quickly but I've been having similar communications issues with TBI as well.
I messaged them a week ago because I'd been waiting a month for an order that was in stock, they still havent messaged me back but I got an email notification today saying the order is finally on its way so that's something.
I'll give them the benefit of the doubt for now as I know things happen which could cause them not to reply to all messages, but I'll be watching feedback that people post before I place any more orders.

[Thurmus]

Every time I email their support email I get a response within a day maybe two at the most if they are following something up for me.

[Convoid]

Has anyone had to cancel a Pre-order through them before? I send and email a week ago requesting to cancel a pre-order a follow up email a couple of days later and a Facebook PM with no responses. In the past I have had extremely quick replies to any questions I have had.

It's best not to cancel a pre-order. If you read their terms and conditions:

In the event you choose to cancel your pre-order, the full cost, including shipping, is non-refundable due to administrative costs and other fees incurred by us. We keep our product costs low by ordering in bulk and we are still obliged to pay suppliers for any pre-ordered products initially ordered. We are not able to cancel or reduce quantities from our suppliers once ordered.

https://www.toybotimportz.com.au/pag...and-conditions

[Omega Metro]

Has anyone had to cancel a Pre-order through them before? I send and email a week ago requesting to cancel a pre-order a follow up email a couple of days later and a Facebook PM with no responses. In the past I have had extremely quick replies to any questions I have had.

Yeah I wanted to cancel a preorder but read their terms and conditions and thought best not to. And I get no response from my messages either lately.

[BlitzKing]

I got a reply eventually and it took about 2 weeks. In that time I did read their T&C's and then understood that they don't cancel pre-orders which is cool and there was something in the T&C's about longer response times then when they first started operating but it did say replies would be within 4 or so days.

I understand the reason behind not cancelling pre-orders but it kind of sucks because pretty much everything on their site is for pre-orders and some things you are pre-ordering over 12 months in advance. I was contemplating trying to cancel my pre-order for Fanstoys Blitzwing since it has been indefinitely postponed but will probably just have to wait until it is eventually released.

[FruitBuyer]

Got my Dinobot securely packaged. Thanks again TBI!

[1AZRAEL1]

Got my FT Omega and MP Dinobot last Friday. Well packaged too.

[XMan]

Fantastic! I got Galaxy Meteor and I concur, the packaging was great, received within a week of ordering and definitely will be buying from the again!

[XMan]

Super happy! I was able to preorder Masterpiece BW Megatron - it is lovely customer service when you receive an email shortly after an order thanking you.

Toybot Importz is now my 'go to' online store