Premiumcollectables (PC) (Australia) feedback

Ok, just caught up on this issue (I think). Quick question BJ3226, on your account page where you have your purchase record, does this state the correct item you ordered? If there is a difference between the one you bought and the one that was delivered then it would be an error on PC's part and a cordial message to them explaining this should clear it up. However if was an error in purchase as Raider made mention to then PC are in the right not to refund postage as per their T&Cs.

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Originally Posted by BruiseLee

Ok, just caught up on this issue (I think). Quick question BJ3226, on your account page where you have your purchase record, does this state the correct item you ordered? If there is a difference between the one you bought and the one that was delivered then it would be an error on PC's part and a cordial message to them explaining this should clear it up. However if was an error in purchase as Raider made mention to then PC are in the right not to refund postage as per their T&Cs.

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This.
If you ordered part 2 (PE12) and they supplied PE12 but you wanted PE11, I'm afraid thats your boo boo.
It doesn't matter if their description is confusing - you should always make sure 100%.
Its would be the same if you ordered the wrong item from say a Japanese site, and then blamed them because you mistranslated it - cant blame them can you?

Some people fight for freedom from persecution, others for equal rights.......

and then there are those that fight for a couple of bucks in postage costs :rolleyes:

Seriously, pick your battles.... Life's too short to worry about such trivial things

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Originally Posted by BJ3226

Hi,

Today I received my first order from premiumcollectables. I ordered PC PE-12 for Computron, but they sent me PC-11.

I don't understand how they could make this mistake.

I sent them messages for exchange, but I don't know whether they will do it or not.

This my first experience with them, but terrible.

Did anyone have similar problems before?

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Originally Posted by BruiseLee

Ok, just caught up on this issue (I think). Quick question BJ3226, on your account page where you have your purchase record, does this state the correct item you ordered? If there is a difference between the one you bought and the one that was delivered then it would be an error on PC's part and a cordial message to them explaining this should clear it up. However if was an error in purchase as Raider made mention to then PC are in the right not to refund postage as per their T&Cs.

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Originally Posted by Borgeman

This.
If you ordered part 2 (PE12) and they supplied PE12 but you wanted PE11, I'm afraid thats your boo boo.
It doesn't matter if their description is confusing - you should always make sure 100%.
Its would be the same if you ordered the wrong item from say a Japanese site, and then blamed them because you mistranslated it - cant blame them can you?

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Originally Posted by Raider

Wait a minute, are you saying you ordered the wrong item and then want PC to replace the item and pay postage cost for you to return it to them? SO you ordered PC-11 part 1 (which has a picture showing it as PC-11) but you really wanted PC-12? This is starting to make sense on whey they would not agree to postage.

The plot thickens! :p

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Originally Posted by BJ3226

PC list PE PC-11 as PC-11 part1 and PC-12 as PC-11 part2. These listed names are very confusing and have confused themselves.:confused:

Here are the links.
http://www.premiumcollectables.com.a...omputron-part1
http://www.premiumcollectables.com.a...omputron-part2

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Sorry for the mega quotes, but to be fair to BJ3226 nothing he has said indicates he ordered the wrong upgrade kit. He believes he ordered PC-12 and is simply pointing out that PC's clumsy naming to differentiate each kit may have confused their own staff. There should be no confusion about which is which because the "Part 2" link clearly shows PC-12 in the picture.

I agree with everyone else here that we really need to wind this up, the point has been made.

Man this thread gets epic sometimes.

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Originally Posted by Raider

Wait a minute, are you saying you ordered the wrong item and then want PC to replace the item and pay postage cost for you to return it to them? SO you ordered PC-11 part 1 (which has a picture showing it as PC-11) but you really wanted PC-12? This is starting to make sense on whey they would not agree to postage.

The plot thickens! :p

In any event, as others have suggested, I think its time to move on from this unless you are willing to waive your privacy rights so PC can respond or you are willing to upload all your correspondence, both to and from PC, for everyone to see. Getting your version of events with no supporting evidence isn't going to sway many people, especially given that you are very new to this forum.

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No, I ordered PC-12, but they sent me PC-11. I was not confused.

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Originally Posted by Borgeman

This.
If you ordered part 2 (PE12) and they supplied PE12 but you wanted PE11, I'm afraid thats your boo boo.
It doesn't matter if their description is confusing - you should always make sure 100%.
Its would be the same if you ordered the wrong item from say a Japanese site, and then blamed them because you mistranslated it - cant blame them can you?

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Why did you think I ordered a wrong product?

Again I ordered PC-12 which they listed as PC-11 part2.

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Originally Posted by BJ3226

Why did you think I ordered a wrong product?

Again I ordered PC-12 which they listed as PC-11 part2.

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I was talking hypotheticals, based on the path the thread had taken.
People thought that you might have made that error, I was just saying IF it was true, then you have no reason to be annoyed.
If that's not true, then fair enough.

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Originally Posted by BJ3226

Why did you think I ordered a wrong product?

Again I ordered PC-12 which they listed as PC-11 part2.

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Like most said this will go on forever unless either party decides to allow public info if you intend on keep going with the convo here.

if you need to squash any misunderstanding then just get a screen cap of your order that shows your order number and that it shows PC 11 part 2 was ordered, else this will just keep going as a he says she says scenario

Sorry if this has been covered, but what is the reason for the ramjet hold up. Is it the QC issues , still making them, or did they get sent by rowboat from China ? :)