Printable View
It's understandable given your history with PC that you're a little edgy about it, but I wouldn't worry about not receiving your items. Where as TBI are going through a tough period of dealing with increased business and personal issues, I don't think they're about to run off with anyone's money.
So it's down to what kind of customer experience and speed of service you want as to whether you cancel your order before the PayPal deadline passes
His deadline was passed a year ago so Paypal only works six months. They will have zero involvement from here onward.
I will advise people not to take a relaxed approach if the sum of money is quite a bit. Once is passed the credit card limit period, you will not be able to get any funds back.
Whether this retailer is going to be like a PC or not is not of concern. I used to think PC was great, and I was proven wrong. What is important though, is that YOUR circumstances as a customer that you currently experiencing may differ from others. Do not let others influence your current issue to just sit back if there is a real issue, as stated, once the time limit has passed, there is nothing you can do.
I also like to add Fantoys are known for bad Time releases so it can be out of a retailer's control in regards to Fantoys items. However if the toy is released and the retailer is failing to provide, then you got an issue.
I avoid ordering any 3P figures due to this uncertainty and only order when I know the 3p company is able to provide.
Quote:
Originally Posted by Jeffatron
Appreciate the advice, guys. Will keep everyone posted.Quote:
Originally Posted by drifand
MP-29+ Shockwave and MP-36+ Megatron status has changed to shipped (from destination). April ETA. The wait is frustrating but have to give TBI credit for the updates.
I finally received an update regarding Flame Toys Tarn. They have procured stock from another supplier and expect to receive them within another week or so.
I have to say I appreciate the lengths they've gone to get the order done, despite the time it has taken. I'm not sure if I'll shop with them again however I will say that my experience with them is more positive than negative.
My MP Cordon was lost by the courier and TBI have given me a refund.
A good result for an unfortunate situation.
Hey all
Just wondering if anyone else whom ordered the MP-32 reissue had heard anything ? The product page says the expected date was due in Feb but alas that is long gone now.. I have tried to contact them through both Facebook and email with no reply..
Cheers
I'm getting worried, different questions, but same...response as youQuote:
Originally Posted by Wormz
Nothing
I received a shipping notification for Flame Toys Tarn. I had started to give up ever seeing him so this kinda big for me.
I still await the day I receive him; I wish everyone the best with whatever items they have left.
Received my FlameToys Tarn today. Despite the time taken, I am happy that I got him, which ultimately is what matters, thank you TBI
I am still waiting on two items that are listed as in stock, and haven't shipped for months. No reply to Facebook, no reply to email.
What is so infuriating is that they have the items, just haven't bothered to ship.
I was happy to let it slide for a few weeks, then to send a politely worded email, and just nothing happens.
It's not that they're dishonest like certain other now closed retailers. It's not te's a delay in obtaining stock this time (which had been a problem in the past). It's that they can't be bothered to check email and post it. Maybe I am not a 'big enough' customer for it to be a priority? I don't want to jeopardise the pending preorders I have with them by making a complaint, but it really is crappy service.
Try shipping it with this link:
https://www.toybotimportz.com.au/pro...hipping-add-on
They've been using a pile of loot type system. Free shipping for 4 or more items. For 2 items it will be $11 or if your other preorders aren't far away then can ship them at one go when they come in.
Thank you for the advice Bruise. I resent paying twice for shipping but will try the zero dollar option and see if it works.
Don't bother with facebook, as per the site faq's and what the NEW automated message says they no longer respond to that, its only that *one* email they respond to, I gotten a response that some of the items I myself am waiting for but...so far no invoicesQuote:
Originally Posted by reillyd
I got no choice but to wait on them since paypal won't protect me now but the fact they're responding (although it took 3 total emails for any response) gives me some comfort
They responded to me on Facebook. Eventually. :o I still have one more preorder with them and I'd be lying if I said that I had full confidence that I'll receive this toy without fuss (or at all). I hope to be proven wrong (please prove me wrong!)
They’ve started shipping out MP-36+ pre-orders. Hopefully I’ll get a shipping notice soon.
Finally! Hopefully they send mine with my 2 mp-29+ I’ve ordered aswellQuote:
Originally Posted by danny-boy
Well, it's follow-up time:Quote:
Originally Posted by Sigmalock
I contacted TBI (again), but this time got no reply :confused:
I'd been getting increasingly nervous, as my Aug 2018 pre-order for FT Hydra is already outside PayPal's 6-month window, and my Dec 2018 pre-order for FH Double Evil will be outside the window, at the end of this month. (Credit Card charge-backs were never an option for me, because I paid for both pre-orders directly from PayPal, using proceeds from the sale of other transformers).
Up until yesterday (believe me, I've been checking daily!) TBI had Hydra listed with an ETA of 1st Quarter 2019 (which has obviously come and gone). Today, I find they have changed it to "Arriving and Shipping pre-orders" - so, happy days!!!
Double Evil had already been pushed back to a June 2019 ETA (grumble, grumble) but now they've at least added an explanation of sorts: supplier issues, meaning TBI has been bumped to Fans Hobby's second run (due in June 2019). Oh well; at least that wasn't a complete shock (I was aware of FH's second run from viewing their online shop - and pre-ordering their second run of Power Baser! Bring on DE vs PB!)
So I guess I'll just sit tight, and try to be patient...
(Although, would an update via email have been too hard, TBI??? Really??? I know, I know; 'first-world problems'...)
Well I finally received all my in stock preorders, so as I said before they're honest but poor customer service. They were across multiple sorders, so I had ended up paying several lots of shipping but at least I have what I paid for.
It's crazy though that you can pre-order and pay for items, with no notification when it arrives and then to have to chase them to ship. I don't mind them not answering Facebook, but emails were polite and just got ignored.
Your results may vary to mine, but I'm wary of using again. It might just be a family run business and they're overwhelmed: so I am willing to cut them a little slack, but now wary.
Basically the same for me. I'm glad I've received my last item however this whole ordeal shows that they're struggling to deal with the large amount of orders. I believe they'll do the right thing and refund people when necessary otherwise you'll receive your goods after a very long time.Quote:
Originally Posted by reillyd
If I order from them, it'll only be unimportant stuff.
I recently received a delivery from them... aside from one of the toy boxes getting a little squished, I'm back being satisfied with their service.
Then again, I only buy in-stock items these days and I enjoy a good toy sale :)
They appear to be an honest bunch... just overwhelmed with a growing business and not ready with hiring an additional pair of hands as that would eat into their profit margins.
Might benefit them to review their systems and processes if this many customers are unhappy... or do nothing... there'll still be folks willing to buy and wait.
For those who can't wait or aren't willing to take the risk (like myself), just don't pre-order and save yourself the hassle.
If I do ever receive my MP+ Megatron and Shockwave orders, I'll gladly support them by never placing strain on their ordering system again. :)
I bought an in-stock item SH Figuarts Captain Marvel - received notification just a few hours later with confirmation item sent and Sendle Tracking ID :)
Got refunded for Laserwave and now my business with TBI is concluded.
Did you request a refund?Quote:
Originally Posted by Tha_Phantom
My MP-29+ Laserwave finally arrived today. MP-26+ Megatron is still sorely missing...
Nothing for me yet...and people wonder why I don't support australian businesses -_-
No it just came out of the blue. I'm fine with it though as I can move on now. I have already purchased a replacement Laserwave.Quote:
Originally Posted by Tober
Has anyone had a response from these guys recently? Still waiting on MP29+ and MP36+.
My next pre-order with them is Big Powered which is currently listed as: "Stock has started to arrive, shipping of pre-orders has started." Hopefully this means that I'll get the toys soon. :)
Received my MP-36+ and MMC Azaela after I sent them a request via their contact form. Not sure if that helped or just coincidence.
A few days ago I got an email saying they expect another batch of MP-36+ to arrive end of this week or early next week.Quote:
Originally Posted by The Letter M
TBI sent my LGEX Big Powered on Monday and I received it on Thursday. They even messaged me to personally check that I had received my package. :) :cool:
Congratulations: it looks like a nice set
Meanwhile, I'm still waiting for a response to an email sent about two weeks ago about when I can expect mine :(:confused:
There’s hope yet! I’m still waiting on 2x mp29+, mp-36+, lg-ex big powered and the golden lagoon 3 pack and replies to the 3 emails I’ve sent this year. Then I’ll be moving on to another retailer.Quote:
Originally Posted by GoktimusPrime
Sorry to sound negative but I just think the customer service is really bad and for their price point I expect better.
And now it's on its way! Squeaky wheel or good timing?Quote:
Originally Posted by snaketales
Yep. I only used them for MP-36+ which I'm still waiting on also. Correspondence not replied to, order continually delayed. Not good enough.Quote:
Originally Posted by ZoonMaster5000
Last pre-order with an Australian retailer. Can't go wrong with the big Japanese and HK retailers.
Follow-up time again... and this time, the news is all good :)Quote:
Originally Posted by Sigmalock
I finally received a reply to my March email - I also sent one in May - and TBI confirmed that my orders are now both on their way (tracking numbers included)!
There's also apparently a huge backlog of emails they are trying to respond to, so I respectfully suggest that my fellow buyers try to be patient.
At the end of the day, it looks like I will get what I paid for, so I can't ask for much more than that.
Took a little longer than I would've preferred, but the second run of Fans Hobby Double Evil wasn't due out until this month, and FansToys are notorious for their delays (notwithstanding Hydra's been out for several months now).
Given they're only a two-person band trying to manage all this and more, I'll give TBI a pass mark (contingent on my orders arriving in pristine condition, of course!)
Ordered Mech Planet HS-02 from them which was in stock. I received no progress reports or anything for a week until I emailed them, it then took another week and a couple of emails to get it posted. I bit too long considering it was an in stock item. I will still use them for in stock items as long as people are still getting their items shipped. I used Paypal so if it all went pear shaped I would just get a refund, they get a B from me.
Purchased in stock Ricochet and Red Swoop from them. Took them 4 weeks to ship them.
Just don't give them the benefit of the doubt for too long...like I've done, responding to a but a few of my many emails and when they do they sound it out like something is gonna happen right there and then...nope.Quote:
Originally Posted by spiderken17
And people wonder why I import just about everything now, whatever I've lost more than this, I'll just move on I guess