I believe that's been discussed in the rumours section.
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Just got charged for my orders of SS Dino and BB Starscream!
So I got my Botropolis pack.... and Ironworks has a broken arm.... who’s got advice on getting replacements?
As Lucretia mentioned, overseas Amazon items cannot be replaced. If it's not Amazon AU stock, Amazon support would often ask you to return the item for a refund. They would create an item return label for you. If it's an overseas stock return you'd probably have a CN22 customs declaration to complete.
Is there a specific support? I sent a message to the online returns thing but there is 3 different ways of defining damaged item.... which is correct?
Either 'The item is damaged but the.....' or 'Item defective......' would probably be your best bet.
I decided to take a chance and order Unicron Galvatron. Given he probably comes with more accessories for Unicron I'm hoping he doesn't get cancelled by Amazon.