TFSource (USA) Feedback

[CBratron]

Normally they're good but they've recently managed to sell their entire stock of MP Soundwave so when MP Rumble/Ravage came in stock and I asked for them to shipmy stack, they couldn't do it.
Now I'm waiting for MP Soundwave to restock.

I understand it was a warehouse/logistics accident. Makes perfect sense it's an accident but it still doesn't make the whole thing feel any better.

edit:GAAAHH! It gets worse! http://us1.campaign-archive2.com/?u=...b&e=a781523059
I had this preordered since NOVEMBER!
Can I change my vote to No?

[crankcase76]

i use TFsource for most of my online acquisitions and have always found that they are very helpful and their deliveries are quite fast, have had no problems with them other than being at little more expensive. but worth every penny i would say. glad they could help out with your MP-10. ( and voted in poll )

[griffin]

I think if a store (online or not... they are registered businesses) takes your pre-order and money, they should honour the "contract" by any means (like, buying one from another store and shipping it to you at a loss if necessary), if it was their fault that they couldn't provide that item. And even if they have a disclaimer or fine-print somewhere that claims that they are not responsible for all circumstances, if they want loyal customers and word-of-mouth in their favour, they should take the small hit, and obtain the items promised from other sources... even ebay if necessary.
If they are bound to lose a lot of money over their own mistakes, to make their business unsustainable, then they shouldn't be in business.

[Sinnertwin]

Anybody have any issues after they cancelled a preorder?

[CBratron]

I will let you know. I submitted a cancellation this morning but I won't expect a response until after the long weekend.

[Sinnertwin]

Cheers

[CBratron]

A good result. I checked my email this afternoon and I can get a full refund (though part of me keeps thinking it's damage control).