I recently received my order from these guys. They sent the wrong TF t-shirt. Looks very different to the photo on their online store website. So I sent them a customer enquiry early last week and haven't heard since. I know we had the Easter break, but it seems a response is slow coming, if at all.
The plus side is the parcel was well packaged. Cardboard used to separate individual boxes, along with bubble wrap and fillers to stop the items from moving around inside the parcel.
Got a response from them today. They are sending out the correct t-shirt free of charge. And I get to keep the wrong t-shirt.Originally Posted by Megatran
I recently received my order from these guys. They sent the wrong TF t-shirt. Looks very different to the photo on their online store website. So I sent them a customer enquiry early last week and haven't heard since. I know we had the Easter break, but it seems a response is slow coming, if at all.
Anyone had to return an item back to these guys for an exchange or refund? How was the experience?
Just had a lot of vintage Armada figures arrive from them (Cyclonus, Hot Shot, Red Alert and Smokescreen) and I'm honestly less than thrilled; perhaps its my own fault for dealing with them again after deciding I wouldn't a while back.
The figures were all advertised as complete and with minimal paint wear and from what I could see they were. I say "from what I could see" because the figures absolutely stank of cigarette smoke and I have a dust allergy which has caused me to have a physiological reaction to cigarette smoke. As a result I had to act fast and quickly put them in a box covered in paper towels which were soaked in Glenn 20 to try and get the second hand smoke out of them.
Yes people have a right to smoke if they so choose to, however at the same time, I have a right to know whether something I am buying has been in a smoker's home and surely, when TF Source buys something from a smoker and it arrives to them clearly smelling of cigarette smoke, they have a responsibility to state that in the item description.
It's simply not good enough.
Rank 6 - Dedicated Member
I bought something for the second time in 3 years as it was the only place in the world that had it. It arrived last week but it's the wrong item. Currently they are trying source me another. Will see how that goes since it's sold out.
Rank 10 - Admin
I don't think too many people here use TFSource, but it looks like they have really bad cyber security, as a number of people have been reporting that their credit cards have been used after shopping at TFSource (particularly with new cards that haven't been used anywhere else yet).... and the comments suggest that this has been a problem they have had a few times. If you have to use them, it is best to use paypal.
Rank 6 - Dedicated Member
I agree with griffin , i use them sometimes and use paypal and never had a problem.
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