It was ordered as standard grade (brand new) however they only had sub-standard in stock (C6-C8) and that's what they sent. They could only replace it with sub-standard but according to them they sent me the best one. The thing is,
there was no price difference between standard and sub-standard (which they also admitted via email) which makes no sense at all. Why would someone order a sub-standard grade for the same price when both grades were available at the time the order was placed. My thought is they didn't want to reduce the price when they realised their stock was in sub-standard condition and that way they can get around issuing a refund for the difference and just pocket the money. Scam artists