Collector Club's Credit Card processors a definite leak - check yours

[Sharky]

i Joined up to FUn Pub on tuesday

This Morning i get a Phone call saying on wednesday there was an Unauthorized Transaction attempt from a company called digital river for $2000.00 the transaction was denied due to insufficient funds as i only use this card for CC purchases i deposit the money required in it before i make the transaction


no other transactions were made. so Fub Pub or whoever they use is the only source for this "leak"

now i have to go through the hassle of waiting for a new one. and here i was hoping to buy twincast and soundblaster this week!!!

[kup]

i Joined up to FUn Pub on tuesday

This Morning i get a Phone call saying on wednesday there was an Unauthorized Transaction attempt from a company called digital river for $2000.00 the transaction was denied due to insufficient funds as i only use this card for CC purchases i deposit the money required in it before i make the transaction


no other transactions were made. so Fub Pub or whoever they use is the only source for this "leak"

now i have to go through the hassle of waiting for a new one. and here i was hoping to buy twincast and soundblaster this week!!!

The Club sucks. It's safer to deal with 3rd party smaller stores like RK, etc than the official source.

[Paulbot]

no other transactions were made. so Fub Pub or whoever they use is the only source for this "leak"

Make sure you tell them this. Email them. This goes for anyone who's been hacked lately and have used their service. They can't keep saying "it's not us" to everyone (but they will tell you its not them).

[Demonac]

There was an unauthorized transaction on my card about 2 weeks back, when this all started. I haven't used it with Fun Pub since Botcon last year though (I only used it 3 times since).

[Ultra Streak]

This email went out to all members today:



This is going out to all members:

Fun Publications wants to take this opportunity to apologize to all of our members.

After many days of analysis, Fun Publications has determined that there is a security issue with our e-commerce systems. We appreciate all of you who have sent in your details. Your help has allowed us to ferret out several different patterns of fraudulent charges that have appeared on some members' cards (any that have been used over the last year with both the club store and our event registration system).

We have several different internet/networking companies looking into the matter. Unfortunately, as of yet, we have not been able to identify any forcible entry either into our internet service provider's servers or network. This is like chasing a ghost through the wires, as unfortunately, the perpetrator did not leave a trail, foot prints or finger prints.

For those of you who have been affected, we apologize for all of your time this has wasted and any inconvenience it has caused you. We understand your frustration as this same type of fraud has happened to everyone in our office on our personal credit cards at some point in the past. Our merchant services provider wants us to remind everyone that even though this can be a huge annoyance for you, the customer, your issuing bank will not hold you responsible for any fraudulent charges that might be placed on your card(s).

We know that this issue has been a huge topic of discussion on all of the boards for the past few weeks. However, we are required to investigate to determine and confirm a security issue thoroughly before making any public statements. This is why we put out a general alert statement two weeks ago.

Until the analysis is finished (can take several weeks) we don't know if the shut down by our former (Jan 31st) e-commerce provider caused the security issue or not. We do know that it has not been limited to those who have purchased before the change to our new provider.

Please, watch your cards closely as this type of security issue appears to be on the increase across the net. No site is 100% safe. You may want to consider having any cards you have used with Fun Publications in the last year replaced.

At this time, we do not know how long our e-commerce site will be offline for both the store and registrations. We will get back to you once we have a solution for this security issue.

Thanks for your support - Brian


Lucky for me, my card expired at the end of last year so if I was to be hit, it wouldn't have gone though.

[griffin]

Hope they get it sorted out before the membership renewal cut-off is reached in 2-3 weeks... or else quite a few people are going to miss out on Runamuck and have more to complain to FunPub about.

[Ultra Streak]

Totally. I went to renew my membership last night and got the shop closure message. I'm really gunning for this years member fig, seeing as I just ordered Over-Run.

[loophole]

I used my brothers card to purchase the exclusive figures and surprise surprise someone from the UK tried withdrawing money from it, and the last time my brother used the card was around the same time as botcon last year.

[liegeprime]

It's a wonder why they can't use Paypal payment system instead? It's a helluva lot secure and less hassle. It's like this club is living in the dark ages from what ive heard asking for fax copies of credit cards.. geez so passe and unsafe. That letter of apology, sorry but it's sounds rather quite insincere, basically it's just saying sorry but look after yourself - we cant do anything for you.... so much for their help when their the source and cause of all this misfortune... I feel for those affected (as I myself have not joined and wont join this dysfunctional club)

[Paulbot]

I'm happy to see that they found the problem and admitted it was them (and not our own errors).

Timing of transactions is always suspicious but, if you had just filled up your car, would you suspect the gas station?

Will still be a while before I am interested in dealing with them again... probably not until I want to go to BotCon again in a year or two.