Runamuck registration cut-off update

[griffin]

For those yet to register or renew as a member to get the Runamuck toy, the deadline is March 16th (American time).

Unfortunately, while they are fixing up their credit card security issues, the Club Store is offline right now, so registering is not currently possible.

I emailed them 2 days ago to ask if the deadline is going to be extended, or if they would be asking people to just phone in their registrations/renewals.
As a response, they have sent out an email to members to say that they will have on their site soon, a PDF registration form for people to POST IN with a cheque or Money Order. (which may not help us, as posting from here to there may not get there in time anyway)

So unless they get a new credit card processing system instigated before the 16th of March, I think they may have a lot of angry foreign fans who are going to miss out.

I just logged into the Collector Club Forums, to see if they had an option for foreign fans to renew - and it seems that a lot of foreign (and American) fans are either not renewing this year, or are upset that they can't before the cut-off. (it's amazing to see people openly abusing the Club Administration, over just about everything they have done, even in siggie files - I know I'm unorganised, so would feel hypocritical to complain, but they are a money-making business with over a dozen staff, and should be able to afford more if they need it with all the money they rake in)

I'll have to make a phone call now, to get the answers I need (for us foreign fans to be able to renew... and emphasise the repeated calls for them to add or just use Paypal as a secure and reliable payment option - really, how long would it take for them to sign up to that as a business?).

I'll post back tomorrow if I get a verbal answer... as they were at least responding to my query about people not able to renew/register at all.


On the plus side, at least if there is a lot of people missing out or not renewing this year, it should make it easier to get a Runamuck toy later as they will have a lot of spares.

[UltraMagnus]

For those yet to register or renew as a member to get the Runamuck toy, the deadline is March 16th (American time).

Unfortunately, while they are fixing up their credit card security issues, the Club Store is offline right now, so registering is not currently possible.

I emailed them 2 days ago to ask if the deadline is going to be extended, or if they would be asking people to just phone in their registrations/renewals.
As a response, they have sent out an email to members to say that they will have on their site soon, a PDF registration form for people to POST IN with a cheque or Money Order. (which may not help us, as posting from here to there may not get there in time anyway)

So unless they get a new credit card processing system instigated before the 16th of March, I think they may have a lot of angry foreign fans who are going to miss out.

I just logged into the Collector Club Forums, to see if they had an option for foreign fans to renew - and it seems that a lot of foreign (and American) fans are either not renewing this year, or are upset that they can't before the cut-off. (it's amazing to see people openly abusing the Club Administration, over just about everything they have done, even in siggie files - I know I'm unorganised, so would feel hypocritical to complain, but they are a money-making business with over a dozen staff, and should be able to afford more if they need it with all the money they rake in)

I'll have to make a phone call now, to get the answers I need (for us foreign fans to be able to renew... and emphasise the repeated calls for them to add or just use Paypal as a secure and reliable payment option - really, how long would it take for them to sign up to that as a business?).

I'll post back tomorrow if I get a verbal answer... as they were at least responding to my query about people not able to renew/register at all.


On the plus side, at least if there is a lot of people missing out or not renewing this year, it should make it easier to get a Runamuck toy later as they will have a lot of spares.

I am currently a member and will not renew. I have contacted them a number of times and I never recieved sideburn. Its a joke, and in form one of the many reasons I have started spacepet.

A collectors club should be accountable to its fans.

i.e.
- credit card issues for a team of over 12 is unacceptable - especially when turn over would be in excess of 500k USD a year.
- a website created in 2002 doesn't cut it for today's devices and today's technology.

If Spacepet does the above, you have every right to abuse us and demand an answer. Customer service is and will always be #1.

[Paulbot]

For a time I thought I was going to get Runamuck!

Then I realised the "membership expires date" on my email was in the American format.

So instead of being a member until 3 April 2012, I'm only a member until 4 March 2012.

Oh well. Not renewing my membership this year.

[reillyd]

If Spacepet does the above, you have every right to abuse us and demand an answer. Customer service is and will always be #1.

Speaking of which........ any closer to public news?

I now we'd all like to know when (no abuse though, lol!)

Cancel that, I just noticed your website has a count down timer now! Yay. One month to go

[UltraMagnus]

Speaking of which........ any closer to public news?

I now we'd all like to know when (no abuse though, lol!)

Cancel that, I just noticed your website has a count down timer now! Yay. One month to go

Hey RD,

Good news is that alot of OTCA members will get beta access in the coming weeks. We have so many great things to show you all, but we have to be quiet.

In 1 month expect to be launched into space.

[liegeprime]

Hey RD,

Good news is that alot of OTCA members will get beta access in the coming weeks. We have so many great things to show you all, but we have to be quiet.

In 1 month expect to be launched into space.

Sweet!!


Back on topic though, well from what Ive read in TFW they expect people to "call" them for the registration, but from my undestanding they would still need your card details and then what? enter it in a database that is as per previous demonstaration quite antiquated and so open to hacking..... I can see why a lot of people aint renewing their membership especially overseas fans - they don't deserve such abuse from supposedly an "official" fan club.

[griffin]

If I had a choice I wouldn't renew either... but I need the membership for BotCon, and for group orders (as well as the magazine and annual toy).