True, but it's just so unusual for this to happen. Maybe I just got use to their excellent service before. Guess I have to play the waiting game again
I pre-ordered those items months ago, and they haven't shipped yet. I know they are working, as I got noticed that my separate Unicron order shipped yesterday. A lot of Takara stock hit them at one time and they'd be doing a lot of packing and sending. You're pretty close to the back of the queue. In my opinion, 4 business days is not cause for concern, let alone fear you've lost your money. Be a little more patient.
how do you check to see if the order has shipped, online or do they send a email?
They send you an email with a tracking number which you can look up via the Hongkong Post site.
New Acquisitions:
TR Astrotrain, Skullsmasher, & Hardhead
Scouting For:
G1 Boxes & Cardbacks
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[COLLECTION] [CREATIVE] [MK COLLECTION]
Don't worry too much and let them have a chance to reply you. I only just got a newsletter this week about them having the Aniamted Wingblade Prime and Jetpack Bumblebee in stock. So maybe they are just busy sorting out the new arrivals for those who have pre-ordered?
As for the boss, yeah he replies to selective emails. So Griffin, you didn't get your defective figure sorted out in the end? Did u pay via PayPal that time? If yes, you could have lodge a dispute and asked for a partial refund.
~ JuzMel ~
My son is taking over all my TFs!
Wow very suprised so many stories and issues you guys are coming across. All my orders from them have been good and arrived in diligent time
I have some pre-orders so I hope they don't suffer the same fate as you guys!
As suggested earlier; maybe it's just the increase in volume of sales and new staff getting things mixed up. We are all human after all
I have one order on the way. It's one with multiple items so I am hoping for everything to be good.
So far all my RK orders have been flawless, I am hoping it continues to be so.