Quote Originally Posted by millhouse View Post
So, after the red cassette that shipped with one of my MP Soundwaves was missing a pin to hold his head on, I contacted Robot Kingdom to arrange a replacement. After photos/etc to show the fault, they agreed.

I requested that, as they require returns to be shipped via trackable/insured/etc that the the cost was $xx, they reimburse me or cut their losses on the faulty item they supplied.

They agreed, and after saying a replacement would go out in the next couple of days (which meant I didn't cut my losses with RK and order a replacement cheap off eBay while there was one), and then cut off all communication.

After no less than 5 emails, all rather polite, I hit up their Facebook page (being a public forum) and I finally get a response. They've changed their mind, and now require via letter, me to send the faulty part back. Fine, except for the cost, I might as well just hit up eBay.

I've now told them I'll be taking it to PayPal, and they've got 24 hours before I do so.

Absolutely rubbish customer service. I don't mind slow service. I loathe liars.

I'll happily update this thread with the resolution, and if it isn't resolved easily, you can see the complete BS that RK have tried to shaft me on.
A similar problem was what led me to boycott them about 3 years ago (a faulty figure that I wanted to exchange), and I haven't bought from them since.
Since I don't have facebook, they just kept ignoring my emails (I was using 4 different ones of theirs).

They are a registered business that buys from Hasbro, or from a source that buys from Hasbro, so they have the ability to claim back credit from their source for faulty products so that they aren't out of pocket. And any extra shipping that they are liable to cover is just part of the risk of running that sort of business and should be factored into the profit margin. They just don't want the extra hassle of dealing with customers after they've made a sale... but don't realise that looking after your customers after a sale is how you keep your customers coming back.
(like BBTS do)

It's interesting to see that over 10% of people voting here recommend using them due to issues... while another 10% have had minor problems that may or may not have been fixed up. That's like 1 in 4 people not having a satisfactory transaction with RK.
And they were such a great business when they started up.