Ehhh I think it's a bit of a chance and luck? I ordered last week and got my order in 4 business days. There was no mistake in the items I ordered but they did send me an extra item (which I'm keeping quiet about. sshhh)

I pay via Paypal all the time and just ask them to use that address. Rocke, maybe if you're using PayPal, set the work addy as your primary shipping address and maybe that won't confuse them?

I agree with Jay, I just think they are getting too overwhelmed with orders now and they do try and resolve the orders