Robot Kingdom (RK) (Hong Kong) feedback

[kaiden]

Had to email them again to ask them why my order was still not sent yet.

Sounds like, even though the order was no longer 'on hold' for the 'pre-order' items that were to be refunded, they didn't actually relocate my order into the 'ready to ship' category (or part of the warehouse). As such, they still hadn't shipped it yet... several days after they were going to refund and cancel the items they didn't have in stock.

So not only did they not think to contact a customer waiting 2 weeks for something that should have been in stock, but now needed that customer to remind them to actually ship the order.

we as a group should get a discount on all orders from RK

[Draksprime]

we as a group should get a discount on all orders from RK

I'd rather pay them a little more and for them not to stuff up the order and keep the customer informed.

Had to email them again to remind them to refund my money.

[griffin]

I'd rather pay them a little more and for them not to stuff up the order and keep the customer informed.

Had to email them again to remind them to refund my money.

Yeah, same with me. I was told last week that I was getting a refund (and should be having my order sent), but it wasn't until I emailed them yesterday did I get the refund and a shipping email.

[gekisou]

Same. They told me my money would be in last week but when it didn't come in for 6 days, I sent them an email and they had it done within the day of the email...

[jaydisc]

What are you guys getting refunds for if you don't mine me asking?

[gekisou]

What are you guys getting refunds for if you don't mine me asking?

I ordered an item that they sold out but didn't update on their website. So they refunded me the cost of the item and shipping difference... and I am using their express option and the item still hasn't arrived... 6 working days later...

[jaydisc]

I was more curious about which item

[jazzcomp]

we as a group should get a discount on all orders from RK

+1