I have my first bad experience with RK to report

Some time ago, I ordered 2x PE Reflectors to be shipped to a Rydalmere PO Box address. Since I ended up changing jobs, I moved my PO Box to Belmore so during this transitional period, I asked RK to change the order to be shipped to Lord_Zed's place instead. Ray from RK said that this was perfectly fine and he will send the order to Zed's address.

Now the bad part...

The time for shipment arrived and only one Reflector was sent to Zed's address, I asked Ray what happened to the second one and mentioned that he would send it off right away..and he did only that he sent it to the now cancelled old Rydalmere PO Box address!! Luckily I had made friends with the girl that works there and she called me on my mobile otherwise I would have never known about this

Since it is now impossible for me to drive there during work hours, I had to arrange a Post Office package transfer to Belmore with Australia Post Customer service. The Customer Service guy assured me that there would be no cost but upon pick up I was charged $5.50 which although it really isn't much, it annoyed me as hell on principal.

Early on when I asked Ray to change the address, I realized that the order page link you get when you submit an order was not updated. I asked Ray and he said that this does not matter because in their records the new address has been changed and that is what they use. Obviously that's not the case.

Oh well...I had a good run until now..