As bad my various experiences have been from ordering from their website (which I will never do again), their ebay store was a lot more reliable and positive experience.

The "immediate payment" setting prevents you from being able to be quoted a bulk-buy shipping discounted amount, and after I received my 3 toys in the one box, I did have to ask if they were going to refund any of the shipping amount (if a seller forces you to buy the items separately and then sends them all together, it would be nice to have a refund of some or all of the difference - I've seen some sellers state that they won't give a shipping discount if they send items together, so I will space out my purchases to make sure they don't gain extra profit from the postage they are charging me).

To my surprise, they actually responded to my query, and in shorter time than they refund store-ordered items, a third of the total shipping amount was refunded.

Hope this is a regular thing from them, and not just a momentary lapse of concentration.
If so, I'd recommend their ebay store... just not their website store. (I guess they have more accountability on ebay than with their own website)

Their ebay name is Oceankingtoy, and their ebay store is called Robokingdom (minus the T).