Quote Originally Posted by griffin View Post
A similar problem was what led me to boycott them about 3 years ago (a faulty figure that I wanted to exchange), and I haven't bought from them since.
Since I don't have facebook, they just kept ignoring my emails (I was using 4 different ones of theirs).

They are a registered business that buys from Hasbro, or from a source that buys from Hasbro, so they have the ability to claim back credit from their source for faulty products so that they aren't out of pocket. And any extra shipping that they are liable to cover is just part of the risk of running that sort of business and should be factored into the profit margin. They just don't want the extra hassle of dealing with customers after they've made a sale... but don't realise that looking after your customers after a sale is how you keep your customers coming back.
(like BBTS do)

It's interesting to see that over 10% of people voting here recommend using them due to issues... while another 10% have had minor problems that may or may not have been fixed up. That's like 1 in 4 people not having a satisfactory transaction with RK.
And they were such a great business when they started up.
I'll happily give them the chance to rectify the situation. Failing that, I will do everything I can to get a full refund on my defective merchandise without spending a single dime to do so. If they want it returned, they can damn well pay for it, via the methods they request, and get bent over the counter at Australia Post with the rates they charge.

I've never had an issue with BBTS, and although their prices are higher, it's something I'm more than willing to deal with for prompt response and great customer service without having to resort to a public shaming.

Which will continue if this isn't resolved.