I made a large order with them a few weeks ago, a lot of it is still on pre-order. they emailed me and asked if they could ship it in two separate shipments because the shipping method I picked didn't allow for the total volume of stuff I ordered. I said that would be fine. so they shipped half of my order, there is still some in-stock stuff with them waiting for the remainder of my pre-orders.
It took just a matter or days, was well packed, came with a hand full of those DoTM trading cards and I now have half of my order in hand.
Excellent service especially since there was no extra charge to send it in separate lots.