First time ordering with them here in Oz.
They emailed to request confirmation I was in Oz as my previous orders were all in HK (ie they were checking my paypal hadn't been hacked), and checked how I wanted the parcel declared.
Parcel arrived 3 days after it was sent, really well packed and no problems at all although I can't open the actual figures as they're my *cough* Christmas presents from my family. No DOTM cards though (Do they still do those?)
Will definitely be using them again as postage wasn't as bad as I expected and service was excellent.