I've now posted the following message on CollectionDX FB page:
Hi CollectionDX, just wanted to share a warning for fellow collectors re: ANIME-EXPORT. Recently I've sent nearly 20 odd e-mails to them via their e-mail, website contact form, FB messageall of which has gone unanswered - this was to enquire for a Fort Max replacement part as well as my Frenzy & Buzzsaw which they omitted from their shipping to me.

Later on (2 months later) they got back to me saying that the non-response was due to a fault in Google JP e-mail system resulting in all their e-mails being bounced off so I gave them another chance. How is it that Google JP is even responsible for a non-receipt of a web-form sent request??!!!

I've sent them some more of the same e-mails 4 days ago to get them to ship off my Frenzy & Buzzsaw anyway - no response whatsoever again - FB message, e-mail, web contact form - nothing.

I don't have confidence in a on-line company which can't even sort out their communications, and on top of that they still have not provided information on the replacement part for my Fort Max to date (excuse was TT was still sorting it out) and on top of that requesting IMMEDIATE payment for ALL purchases.

I'll be removing AE from ALL my future collectibles purchases - no matter how good their prices are - if you think you can ignore customer's e-mails and requests - do it at your own peril.

I'd ask fellow collectors - take your money elsewhere and save yourself a world of worry from these people.