tfidownunder (Australia) feedback

[kup]

The dude is just super incompetent and has absolutely no concept of basic customer service skills.

I don't think he is there to be fraudulent but his extremely poor decisions and massively poor communication skills make him seem as if he is.

[SuspectimusPrime]

<rant>
Worst part I feel is that MakeToys will now only have 1 supplier per location/country (USA and Asia seem to be exceptions), so that means PremiumCollectables can't get MakeToys products for us

</rant>

I think for MakeToys, we're such a small market that it doesn't make sense for them to allow for price competition between two or more stores. I hope they review this strategy and consider other stores.

[griffin]

Soooo, does the 60% cancellation fee on preorders go both ways and they have to pay you an extra 60% on your refund...

[MayzaPrime]

Soooo, does the 60% cancellation fee on preorders go both ways and they have to pay you an extra 60% on your refund...

That would also be good if they refund pre-orders that have already been fulfilled

[Mr_K]

Soooo, does the 60% cancellation fee on preorders go both ways and they have to pay you an extra 60% on your refund...

Yeah they totally should have to since they are just relisting then for preorder again

[drifand]

A tfi customer who I just met has no clue about this thread or any other forum.
She is left only knowing orders were cancelled and refunds are on its way but not refunded.

I think tfi should email and communicate what's happening in honesty.

[Sinnertwin]

A tfi customer who I just met has no clue about this thread or any other forum.
She is left only knowing orders were cancelled and refunds are on its way but not refunded.

I think tfi should email and communicate what's happening in honesty.

You do see the issue here, right?

[drifand]

You do see the issue here, right?

Why do you think I left what I said? I believe they do visit this page.
As far as I can see there is more effort coming from loyal customers who do know what's going on than the owner actually reassuring or addressing the current situation

The longer they take to reboot their business the more customers they loose.
There was no heads up to the customers if they are able to reorder etc... These are the customers who paid upfront and left hanging.

[Sinnertwin]

I seriously doubt it.
TFI Guy hasn't logged in since the 2nd of August, 2015.
You're better off referring your friend to TFi's FB page or PayPal.

[The Collector]

Soooo, does the 60% cancellation fee on preorders go both ways and they have to pay you an extra 60% on your refund...

Best question so far 😉