The question that I honestly think should be asked is;
was most of the issues related to this down to mistranslation and miscommunication?
Rank 8 - Deluxe Member
The question that I honestly think should be asked is;
was most of the issues related to this down to mistranslation and miscommunication?
Rank 6 - Dedicated Member
Would say is the design fault of the coin box for a crown. Honestly speaking, at a glance I see a coin, not a metal crown. As a customer I would expect a coin from the pics. In honestly, I was happy it was a metal crown.
So even if is miscommunication, the item itself has mislead customers.
The crown should NEVER been packed into a coin box.
Rank 8 - Deluxe Member
The plastic that the crown came in was not seen till release. People ponied up for Grimlock months earlier based on BBTS and TFSource's lie that the crown transformed into a coin. Very few people will have bought based on what the packaging looks like. Blame BBTS and TFSource.
Rank 8 - Deluxe Member
There is also the fact that several MP toys (and reissues) in the last couple of years or so had coins. Who would have thought that they would change the 'coin' to this, specially when they know people are collecting them.
It sucks balls. I wanted a coin and a disposable single Oreo plastic container does not fit with my coin collection.
Rank 6 - Dedicated Member
True, but is still a contradicting item. If you display the coin box nobody is going to think is a crown inside the box. And this is what Hasbro failed. It isn't actually the forums or toy shops that make this error, think about it.Originally Posted by DELTAprime
I say the crown should have been exposed and the coin box was not needed.
The words coin crown should have not be even mentioned.
I bought this based on the main pictures I saw, and this was a flame sword and a coin like box. So as much as yes people earlier ponied up but even later people like myself had the impression it was a coin.
And it isn't a plastic crown in the end.
Do you buy a box of chocolates to see a bunch of gummy bears? This is exactly what it looks like unfortunately. The coin box has no relevance of the metal crown. so it is just a bad packaging and misleading too both customers and dealers.
Last edited by drifand; 13th February 2014 at 10:50 AM.
Rank 6 - Dedicated Member
No one, everyone would assumed it is a coin. Would we put optimus prime in a grimlock box? I am feeling for you guys, even though I have no care about the coin. I don't collect them, but as a customer I would have the impression that it is a coin not a crown.
Rank 3 - Basic Member
Hey everyone,
I wrote a letter of complaint to bbts and they apologised for not having wrote an email for the change, and gave me the option of a full refund of the product, or a store credit of $12. I know, it's not much but it should be enough hopefully for a coin if they release one right? (Btw I have no idea what they charge for coins by theirselves). I can also post a copy of the exchange of emails for reference if someone would like to see
Rank 6 - Dedicated Member
full refund would require you to ship grimlock back and you be not in any advantage.
I say just take the $12 and be happy.
Rank 10 - Admin
That's pretty decent of them, to offer $12, or a return/refund. If I'd bought it for the coin and sword (because I already had the first one), I wouldn't have been too happy paying more for the second Grimlock and only ending up with a sword-cover and hollow coin case. (because the earlier version already had a crown)
I'm just glad I wasn't a coin collector, or else I might have chased this up. (I was one of the many who didn't find out that the "coin" was just a hollow case for the crown until it was posted here by Gasaraki some time after it was released).
Rank 3 - Basic Member
Yep I think that's pretty fair and I'm happy with the outcome. And yer I went for the store credit
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