Originally Posted by
Tober
Yes, but it varies from bank to bank. It's usually 6 months. And that's if you paid with a credit card. I'm not sure how a debit or bank transfer through PayPal works...
How did you pay (Paypal with credit card or other) and what is the problem (damaged, lost or wrong item)?
I ordered two sets of Valkyrie parts but they only sent one. After sending them two notices; one through their email and another through their website contact page, I took a photo of the box and contents, and along with all the purchase and shipping information, printed them out and went to the bank to start a seller dispute. The purchase confirmation emails, PayPal invoice, and screen cap of the order history page showed I paid for two items, the shipping receipt showed they only packed one. The bank staff took copies of all of that and started the process. A week later I received a letter asking for additional information including all communications with AE, so I sent a copy of the second email in which I stated that if they did not reply in three days I would begin the chargeback procedure. I didn't have any communication with AE to send so I wrote out a letter explaining that.
It was a pain in the exhaust and it took a couple of weeks. I then received the apology email from AE saying that the emails were filtered. I guess they filter out any emails containing the words: problem, lost, damaged, missing...