Anime-Export (Japan) feedback

[Megatran]

Got my parcel today.

I ordered QTransformers QTC06 - My Melody.

I got Q Transformers QTF06 - Arcee.

Let's see if I get a response to my enquiry.

Brace yourself. I got an email reply from AE after my second enquiry through their 'Contact Us' section of their online store. I was advised they had shipped a replacement. Got it today via EMS.

[drifand]

Brace yourself. I got an email reply from AE after my second enquiry through their 'Contact Us' section of their online store. I was advised they had shipped a replacement. Got it today via EMS.

That is certainly refreshing and nice of them.

[Cleon]

I had been holding a few MPs from last year that I had forgotten about, shipped and received in under 2 weeks, overall very happy with the packaging and shipping (not happy about the AUD at the moment though....)

[Omega Metro]

I had been holding a few MPs from last year that I had forgotten about, shipped and received in under 2 weeks, overall very happy with the packaging and shipping (not happy about the AUD at the moment though....)

I have 6 MP Tracks that I have paid for for over a year now. I had forgotten about them until last week. How long does it take for them to 'pack' it and send out a shipping payment email? I have sent 4 emails so far with no response.

[Tober]

I have 6 MP Tracks that I have paid for for over a year now. I had forgotten about them until last week. How long does it take for them to 'pack' it and send out a shipping payment email? I have sent 4 emails so far with no response.

Check your AE user control panel for a shipping option. If there isn't one you might be looking at a visit to your bank for a chargeback.

[yoshi594]

I have 6 MP Tracks that I have paid for for over a year now. I had forgotten about them until last week. How long does it take for them to 'pack' it and send out a shipping payment email? I have sent 4 emails so far with no response.

go back to the first few pages and u'll see that i've gone to your situation. But in the end I did get my goods.

Probably took ~6 months lol. I guess they had to find it or something. Don't expect them to contact you about it though. They just have automated emails and pretty much the standard scripted order/invoice messages.

[UltraMarginal]

whenever I'm ready to ship a bunch of stuff from them I just go to my user page and pick the items I want to ship. I then pick the shipping method and submit. within a day I get an email asking for the payment to be made for shipping.

never had a problem with this process. hope that helps.

[Omega Metro]

Thanks guys. I actually got a response today and a shipping payment request. I was mainly concerned because the order had been sitting there for over a year.

[drifand]

Ordered FFM Gundam Wing 0 Endless Walts, got notification for shipping payment .

Waiting for them to ship.

As I have advised buying from AE = do not alter your orders including address etc.... it is known to stuff up.

And I just got notification that they have shipped.

[UltraMarginal]

I had a large box of stuff I've been building up for months turn up a week ago. well packed enough that two protrusions through the outer box and nothing was damaged. Great source for Asian releases at good prices, shipping can sometimes bite a bit but it's generally pretty reasonable.