I'm confused by the desperation for updates. I've never heard of people expecting regular updates from other international suppliers like we seem to expect updates from PC, TFI and other Australian suppliers. it's the same business. When they get the product in they ship it out as quickly as they can.

I get that waiting for your item to turn up when others have already received it is nerve-racking.

the geography of Australia means that if stuff ships one day and then the next it can get to one destination a lot quicker than another. This stands out a lot more than stuff being shipped from an overseas supplier as well. would people prefer that the local supplier hold on to everything until it's all packed and send it two weeks later all at once?