
Originally Posted by
griffin
August 22nd - I placed order on the website, and at the end of the checkout process I am told that when the shipping amount is worked out in the next 48 hours, a confirmation email would be sent with the details for paying by paypal. (like Ehobbybaseshop do)
August 27th - I received an email from them saying that the item was not yet paid, and would be cancelled if not paid within two days. (of course it wasn't paid... I hadn't been notified that it was ready to be paid)
I received this email on the 28th, and promptly paid it that day.
September 7th - Since it hadn't arrived yet, I check the website to see that my order is still being listed as unpaid.
I email them to ask if it had been sent yet.
September 8th - They reply to have me provide proof of payment. (huh??? not only did they not notice the payment alert from Paypal that they should have received, but their website doesn't automatically update when you pay an order - not a very reliable site to order from)
I forward a copy of the paypal payment email that day, and they reply later that evening to ask how much I want it declared as for customs. (I can understand some countries might be tight on the import values, but after all this delay, is this really necessary?)
I reply that evening to say that the actual value is fine.
September 9th - I get an email notification of the item being sent... some 18 days after ordering an "in-stock" item.... with no apologies from their end at all, in any of their emails.
When (if) it arrives, I'll ask them for an explanation on what happened, and then post up a feedback topic for them on our board... so that others are aware of what to expect.