I'd try QLD Fair Trades before Afterpay. Hopefully that will be enough.
I'd try QLD Fair Trades before Afterpay. Hopefully that will be enough.
Which brings us to where we are today...
Hey guys, usually don't post in this thread but thought I would see whats up with other people orders. (as previously had nothing but good experiences with TBI)
I got my last lot of stuff few weeks back (about 8 months worth or pre-orders and stacked items).
About 10+ items, but a couple were missing. I emailed them and posted on customer page, but no response for several weeks.
Also at item I ordered last year, that they could not get - and was supposed to gave been refunded - nothing doing.
3 months straight of no refund, and made new inquiries through their customer email and the customer FB page, a month apart each (over 3 months) and now they don't even respond.
I don't get it, how hard is it to refund for an item they dont have, that was ordered in 2018?
I'm patient for other things to turn up, and so far everything I have ever ordered since they started turned up mostly without any issue.
but not refunding makes me think I'll be shopping elsewhere.
The no response thing is just the icing on the cake.
It's like, hello, thats MY money, I don't just give it away and its still illegal in Australia to just say "sorry, no refunds for anything, even if we cant get it and you've paid for it in advance, thanks for the free money....bye".
Yeah can you PM that stuff / process you mentioned in this post please?
You can put up sign in a dog park saying "no dogs" or "no aliens" or "no bears" or really any sign you like - but that don't make it legal.
That's what im going to do going forward.
no more pre-orders, and buy in stock items only - and pay for the shipping as the collector crate doesnt always work, some items get forgotten about when its six months later that stuff ships etc.
Or things come in stock, with no notification - but dont ship as you've mentioned.
It might be worth noting that they have been moving location for the last few weeks (you should be aware of this if you are on their customer facebook group), I also became aware that Stuart had dropped his phone and his internet access was severely restricted.