I am still waiting on two items that are listed as in stock, and haven't shipped for months. No reply to Facebook, no reply to email.

What is so infuriating is that they have the items, just haven't bothered to ship.
I was happy to let it slide for a few weeks, then to send a politely worded email, and just nothing happens.

It's not that they're dishonest like certain other now closed retailers. It's not te's a delay in obtaining stock this time (which had been a problem in the past). It's that they can't be bothered to check email and post it. Maybe I am not a 'big enough' customer for it to be a priority? I don't want to jeopardise the pending preorders I have with them by making a complaint, but it really is crappy service.