I bit the bullet and submitted a complaint. I didn't want to go this far, but one scrap of communication in this saga from them just isn't good enough after all this time.

First TLTC and now this, my Aussie online retailer experience hasn't been great thats for sure. Glad I missed the Premium Collectibles boat or I would've had a really bad trifecta *sigh*

I wish those who have had positive experiences with TBI all the best.