I recently received a delivery from them... aside from one of the toy boxes getting a little squished, I'm back being satisfied with their service.

Then again, I only buy in-stock items these days and I enjoy a good toy sale

They appear to be an honest bunch... just overwhelmed with a growing business and not ready with hiring an additional pair of hands as that would eat into their profit margins.

Might benefit them to review their systems and processes if this many customers are unhappy... or do nothing... there'll still be folks willing to buy and wait.

For those who can't wait or aren't willing to take the risk (like myself), just don't pre-order and save yourself the hassle.