Quote Originally Posted by ZoonMaster5000 View Post
Interesting I had the same thing happen with fans toys maverick I got the early bird price of $169.95 no updates, no contact then when I used Humm to escalate and see if they could make contact the money was refunded at my request? And then it appears on their eBay site as found during stocktake and highly inflated.

Surely this is illegal? As they obviously had no intention of sending me the item otherwise they would have when Humm asked what?s going on.
Sorry to hear you had the same experience. It's extremely poor form on their behalf.

While it's tempting to chalk it up to something sinister, I'm wondering if it's just flat out ineptitude and poor business skills. It's possible that they don't read their emails, or read them but get distracted and forget there's an action to carry out. It's also possible that their inventory management is terrible, so they don't realise that they have something to ship out to someone -- until that someone forces a refund due to their repeated lack of response, which draws their attention to it. Then instead of saying sorry, admitting fault, and trying to make good with the customer -- they figure the trust is already broken, continue the wall of silence, find the stock in their inventory and sell at a higher price on eBay.

Sinister or incompetent, the message is the same. Don't buy from them.