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Thread: UK Definitive Comic collection from Hachette now in Australia

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  1. #1
    Join Date
    11th Feb 2018
    Location
    Bowral
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    38

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    Just got charged $40 by Hachette, presumably for last months despatch. Anyone get this months yet?

  2. #2
    Join Date
    10th Jul 2017
    Location
    Melb
    Posts
    104

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    No chargers here yet, are you paying via Credit Card or Direct Deposit?

  3. #3
    Join Date
    11th Feb 2018
    Location
    Bowral
    Posts
    38

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    Via Debit Card

  4. #4
    Join Date
    22nd Feb 2014
    Location
    Melbourne
    Posts
    1,931

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    Just got charged for this. Looks like they're billing from Hachette UK directly which depending on your payment type may incur an international transaction fee. Looks like $1.20 for this on my statement.

  5. #5
    Join Date
    1st Dec 2014
    Location
    Mackay
    Posts
    345

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    Quote Originally Posted by BruiseLee View Post
    Just got charged for this. Looks like they're billing from Hachette UK directly which depending on your payment type may incur an international transaction fee. Looks like $1.20 for this on my statement.
    Yep, $1.20 from ANZ for me too... these comics just got more expensive

  6. #6
    Join Date
    24th May 2007
    Location
    Brisbane
    Posts
    38,239

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    I had the same happen this week.


    $20.60 per issue is still a great price, but the extra fee that goes into the fat pockets of a bank instead of the publisher, spoils it a bit.


    I hope it is just a temporary thing, until the new distributor is properly set up and takes the payments for what they will be doing.

  7. #7
    Join Date
    26th Oct 2018
    Location
    Bowral
    Posts
    5

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    Back on October 10th Eaglemoss contacted me after I started inquiring with Hachette support as to the status of my subscription, saying there was a small delay in processing all the existing orders and that it would resume as soon as possible.

    Hearing nothing further, I waited until October 24th before asking them for another update as to my subscription status.

    Having still heard nothing back I've just email Eaglemoss once more to prompt a reply.

    Has anyone else been in contact with Eaglemoss support (customer-service-australia@eaglemoss-service.com)? Is their support team just really small/backlogged or do I need to make some noise to get noticed?

  8. #8
    Join Date
    2nd Jun 2011
    Location
    Rylstone
    Posts
    8,433

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    Quote Originally Posted by Alectric View Post
    Just got charged $40 by Hachette, presumably for last months despatch. Anyone get this months yet?
    Not me

  9. #9
    Join Date
    10th Jul 2017
    Location
    Melb
    Posts
    104

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    So they finally took my money last week, wonder when the next issues arrive.

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