After requesting (through their call system) a callback, Nathan called me back.

I provided my order number and enquired about the process from here. He advised that refunds weren't possible (which we knew already) and went to discuss the matter with some team other team members while I was placed on hold.

Prior to that, I advised him that I am a member of an online forum that would have a number of other people in my position and I would update them accordingly.

Upon returning to the call, Nathan advised that they do not know what is going to happen yet.

I've requested further information when it comes to hand. My details have been taken and I was advised it might be a few weeks.

All of that is, IMHO, a reasonable response in a shit situation.

I'd advise you all to contact auscustomerservice@toysrus.com.au with your order details, requesting an update in due course.

If/when I hear of anything, I'll update here as well.

In the event that TRU are unable to fulfil, I'd assume that someone with the Premium Collectables-experience in chargebacks might have some guidance. As I understand it, all orders for Shadowpanther have it listed as a pre-order for October delivery in the order receipt.

If so, I'd suggest raising that in due course to your bank once we find out what TRU are doing on it.

Hope that helps.

I didn't mention OTCA (other than the generic "an online forum" description) and remained polite with Nathan while I had him on the line. It's got to be a shitty week for them all there and I didn't want to make his day any worse than it already is.