Quote Originally Posted by GoktimusPrime View Post
Studio Series 86 Brawn from The Gamesmen; picked up from in store. They still had plenty left. Completely sold out of SS86 Snarls though (luckily I've still got my EB Games preorder due later this month).

That's surprising.

My 15th Anniversary 2000 reissue G1 Convoy came packaged in a similar way. Just one layer of gift wrapping paper around the toy with the address and stamps on it. Box was thoroughly scuffed. Mind you, that toy was a freebie, so I couldn't complain. But yeah, given that you're a paying customer for this set, I think it's definitely worth lodging a complaint.
I did lodge a complaint with them. It was a VERY quick process. Within 2 minutes of explaining what had happened, they checked something in their systems, came back and informed me they'd refunded me the full amount I'd paid. It was up to me if I wanted to keep the items or throw them out. I was flabbergasted by that speed of their service, and by the refund I'd never even asked for. I effusively thanked their customer service rep. I just hope notes got passed on regarding it so it doesn't happen to another poor customer. In all my years I've never received a package like that.

In other news today I bought Legacy G2 Grimlock, Cloud Cover, and Sideswipe. Mirage was sold out, so if any kind soul out there happens upon one they don't want, I will gladly buy it off you.