Quote Originally Posted by reillyd View Post
Toys R Us Mt Gravatt has no MP Bumblebeeonthe shelf, and some asshats for employees. Told me it was sold out, or never was in stock, but that they don't have any managers in the floor.... And they didn't know how to find one. And they didn't know the store number to ring for one, it was in their phone and they would have to go back to get it. I was polite and courteous, and they made me feel like crap just for asking.

Infuriating. Eventually found one who said that no more stock was arriving until January on the phone, but didn't have the time to look it up on the computer to find out if they had received any ready to put out on shelf.

I miss my old Gold Coast store, that actually had time to be helpful to customers. It would have been an awesome gift, and while it's in stock on TRU au website, wouldn't arrive in time.
You should write a very well worded and detailed letter of your experience(s) to head office, you will be surprised at what the outcome may be, at best perhaps a voucher, at worst (but still good imho) an apology.