EBay says it is changing its user-feedback system to keep buyers from leaving, but the plan has sellers worried they'll no longer be able to weed out untrustworthy shoppers.
Come February 20, a full spectrum of feedback is welcome from buyers about sellers, while sellers can no longer give buyers negative star ratings.
Sometimes sellers retaliate for poor ratings by giving a buyer a bad rating. Retaliatory ratings by sellers have risen fourfold in the past several years, Lieberman said.
And that's turned off buyers, he said. Those who stop using the site complain more often about retaliatory ratings than other factors, such as not receiving items they've paid for.
Source
The Age
Ebay changes their feedback system
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