Quote Originally Posted by Tetsuwan Convoy View Post
I never understand when companies/workers sit there and ignore customers due to other things. Sure the planogram is important, but if there are no customers, there is no need for a planogram.
I think that's at the core of the problem. Traditionally if a store offered you bad service and high prices you simply stopped shopping there and this would eventually hurt the business. Nowadays that is not a factor, no matter how dodgy your product or service may be, masses will still be flogging into your store to buy it if you have good marketing and a perceived monopoly.

TrU more or less has a monopoly in NSW and kids will always want to go in to visit it because they are the only full toy store nearby and drag along their parents. The parent is not going to know if Target or Big W has it cheaper so they will always buy it there turning a profit for the store.

Yeah they could profit a little more if they get their act together but the present formula is good enough for them so they won't bother with the hassles of training staff or promoting a friendlier attitude to costumers since they know they will come in anyway regardless.