
Originally Posted by
griffin
I think I'm gonna have to start wearing a skirt if I want to get decent customer service in this country.
I was trying to check in at Melbourne airport this morning, and the self check-in computer couldn't find my booking. So I go over to an attendant, who is currently serving someone else, and I wait until she is finished. About a minute later another attendant walks up to the customer service station and I look at her expecting her to ask if I needed any help... but she walks right past me and asks a lady at one of the check-in computers if she needed help (because she was looking a bit confused).
Then when she was done with that lady, she walks right past me again, looking at me looking at her, and doesn't say anything as she went over to the bag-drop area. Half a minute later, she walks back and does the same thing - walks past me looking at her, and attends to the same lady at the computer, to see if she had managed to complete her check-in.
Walking back past me for the fourth time, looking at me looking at her, she finally asks if I need any help, and I say with an impatient "well yeah".
At that time, the first lady was finally finished with her person, and said that she'd take care of me.
So even though I was at the "help desk" area, I was ignored in favour of a lost looking LADY who didn't even know how to seek help anyway.
Incidentally, the reason why the booking couldn't be found is that you can't check in before a certain amount of hours before your flight, in case you have baggage (which they can only hold for a certain amount of time). You'd think that with all the warnings about when you need to be checked-in by, they'd mention how early is too early.
I was only wanting to be at the airport early so that I could spend several hours in the Business Class lounge to work on my computer and fill up on their food.
I was willing to wait a couple hours before check-in would be open for my flight, but the attendant offered to put me on an earlier flight. I figured that it could be good to get home earlier, but booked this flight because it was the cheapest one available... and yet, she was able to put me on an earlier flight without it costing any extra.
Only problem now is that it is a 4pm flight instead of 7pm, and the other main reason I wanted the Business Class flight (other than the free internet and all-you-can-eat lounge) is to have a classy meal on the plane.... now I was thinking that the flight was too early for a full dinner service, which was what I was looking forward to most.
Just to make things worse, when the attendant handed me the ticket of my new flight, she then tells me that since the flight transfer was done so late, there's a good chance that I won't get a meal at all (I guess they cater/cook the meals based on the numbers booked at the time they prepare the meals offsite).
The one time I can afford to splash out on a business class flight (previous BC flights were free with points), and I get bad customer service, the possibility of just an economy class meal on the flight, and I end up biting hard on a tooth-sized bone in a meatball in the Business Class Lounge.
Yeah, definitely gonna stick with using my points on Business Class flights in future. For my bad luck, it just isn't worth the risk spending so much more, to end up with Economy Class Standards. At least if this had happened with a Points flight, I wouldn't have cared because it was all free anyway.