While IQ certainly comes into it, I find poor attitude is far more intolerable. I'd much prefer someone who isn't the brightest spark but is really willing to learn and shows improvement, asks questions and shows they WANT to be there over someone with more knowledge and a terrible work ethic. Obviously you have to find some kind of a balance but so many people that come through our doors don't give a toss, are so obviously just there for the money and have no pride in what they do. Drives me nuts!