I need to vent!

[griffin]

I just wanted to say a big thankyou to Australia Post or the US Postal service, for destroying another box of mine.
Usually it is a corner of another box that has been thrown into the soft side of a box, damaging contents that are snugly packed inside... but not this time.

This time it looks like they stacked the box upright instead of flat on its strongest side (and the direction of the items stacked inside the box), and something very heavy was placed on top of what was supposed to be the side of the box, crushed it inwards like an accordion on items that probably wouldn't have been damaged if the same weight was on top of the box, due to the way the items were stacked and layered with padding.
It totally destroyed one toy's packaging (not surprisingly it was the one that I was most wanting to keep intact from this shipment), and wrinkling up several others from the sideways pressure.
This is why they used to have stickers that said "this way up" and "fragile"... neither of which apply in this modern age of automated parcel sorting and cheap out-sourced labour that throws items in and out of planes.



The MOTU Arrow box was pushed right into the Generations Shouki box... tearing it right open.

[kup]

Had a leaking aircon at home. It would drip from the unit inside the lounge room (split system). The wife called a repairman to come out. All he did was fill up a plastic water bottle with hot water and squirt it through the front of the unit. He said the dripping was due to condensation and built up dirt inside. All up - $200 to squirt some hot water through my aircon which took a total of 10 mins. Money well spent.... NOT!!!! Maybe it's me, but I would have just charged the call-out fee at a minimum and waive the service charge because I would have it in the back of my mind that it could lead to repeat business. We won't be calling this company again.

Most tradies these days suck. There is no work ethic and they don't really care because they would just get business somewhere else.

[SharkyMcShark]

Any second now some curmudgeon will be along with the OMG THEY SHOULD BE SO COMPLEX THAT YOU SHOULDN'T EVEN HAVE RECOLLECTION OF YOUR OWN PASSWORDS spiel.

[millhouse]

I received a parcel from Australia Post that was received by the WA AP depot in such poor condition that they put a sticker on it. It was torn open, re-sealed with tape, and the jacket inside was wet.

[Tober]

Isn't it possible to claim insurance from the deliverer for items that are damaged in transit?

[griffin]

I imagine, not unless you pay for insurance... unless the postal service has a standard limited value insurance, and paying for insurance gets you full coverage.
Otherwise, why charge insurance as extra if items are already covered.

Actually, I haven't checked to see if Insurance is included in any of the items send to me with various shipping methods that people overseas have used. I never take notice, as I usually look for the cheapest, which sometimes doesn't even have registration included.

[millhouse]

I imagine, not unless you pay for insurance... unless the postal service has a standard limited value insurance, and paying for insurance gets you full coverage.
Otherwise, why charge insurance as extra if items are already covered.

I think you can, with value up to $100. I couldn't be bothered with the jacket, but yours is obviously a different case. Give Australia Post a call and let us know how you go.

[Tober]

Yeah, registered post in Australia includes $100 of insurance, then you can pay for additional.

I ask because there was a case (on MacrossWorld) where an item arrived badly broken and when the buyer tried to claim a refund from the online store they replied that the item looked like it was damaged in transit* and would therefore be eligible for insurance through UPS (or whoever it was).

*it obviously wasn't.

[TAAUBlaster]

I thought the package had to be opened in front of an Aus Post worker to claim insurance?

And griffin - man that really sucks I'm going to hazard a guess and say it was probably Aus Post fault. I've had a few damaged things arrive from different places. The only thing in common is Aus Post :/

[lancalot]

about half a year ago , i actually made a complain with auspost when my package was coming all banged up , and look like it was being open on the sly but way of making it look it was bang up on the corners to take a peek inside .... A case was open and followed up and even the area manager of the courier rang up ... but from then on my package arrive nice and neat now