TFs Q/C problems archive (already damaged in the packaging)

[EvMeister316]

Hi Guys, just wondering what peoples experience is with Hasbro Australia and manufacturing defects? I just brought a set of combiner wars (Defensor) of Ebay from local seller all new and unopened. When I opened the Hot Spot I noticed the left and right hip joints didn't quite match. On closer inspection I identified that a left (front) hip jont piece has been installed on the right hip. This prevents the hip joint from rotating outwards past vertical meaning the toy cannot be transformed from robot mode rendering it essentially useless as a combiner. As the toy was not brought from a licensed distributor just hoping I won't be left out in the cold. I could propbably modify the piece with a hacksaw blade and file but this would be a last resort. If Hasbro could send me the part (likely 5c) it would be an easy replacement. Can post photos. Cheers.

[griffin]

Hi Guys, just wondering what peoples experience is with Hasbro Australia and manufacturing defects? I just brought a set of combiner wars (Defensor) of Ebay from local seller all new and unopened. When I opened the Hot Spot I noticed the left and right hip joints didn't quite match. On closer inspection I identified that a left (front) hip jont piece has been installed on the right hip. This prevents the hip joint from rotating outwards past vertical meaning the toy cannot be transformed from robot mode rendering it essentially useless as a combiner. As the toy was not brought from a licensed distributor just hoping I won't be left out in the cold. I could propbably modify the piece with a hacksaw blade and file but this would be a last resort. If Hasbro could send me the part (likely 5c) it would be an easy replacement. Can post photos. Cheers.

Unfortunately, Hasbro doesn't offer replacements or repairs... they will tell you to take it to the retailer for an exchange or refund, who would then get a credit from Hasbro for the lost sale.
Which means if you bought it in a private sale, you will need to contact the seller about it, for a return or partial refund.

It's one of the benefits of buying from a local retailer, obviously if the item is still available, and they have replacement stock still on shelves when you bring back a faulty product.
Otherwise, Hasbro will say that it is buyer's responsibility or risk when buying from a non-retail source.

Probably the best you can hope for is a partial refund from the seller, and to locate a cheap loose figure that doesn't have any accessories (because you already have them all) to make it cheaper to buy.

[EvMeister316]

Thanks Griffen, I would normally try to buy from a local retailer but was a bit late on jumping on the combiner wars train so no locals had stock. May try for a store credit at local Target as I have been lucky getting credit without receipt before, although that was some years ago now....Don't suppose anybody who brought local could help me out with a scan of a receipt.....?

[EvMeister316]

Hacksaw blade and file FTW
Managed to shave of enough of the hip joint to enable articulation. Very hard to notice defect too!

[Borgeman]

I got MP-20+ in this shape out of the box. Very deliberate looking scratch marks on the wing, and a small abrasion on the inside corner of the other wing.
Pretty pissed off, luckily its on the cheaper end of an MP figure.
Will I have much luck if I email robotkingdom?
Otherwise, what are the chances of finding a matching gloss white and then applying a new coat successfully?
Link to a full resolution image here: https://i.imgur.com/NrllqYQ.jpg

[jaydisc]

Will I have much luck if I email robotkingdom?

Absolutely. How did you pay? If PayPal, how did you fund the transaction?

[Borgeman]

Absolutely. How did you pay? If PayPal, how did you fund the transaction?

Paypal, funded with a cc.
I'll email RK and hopefully they come to the party so I don't have to resort to disputes etc.
The little nick on the corner I would have put down to "shit happens" QC, but the scratches are a different story.