MP Rodimus Convoy issues

[Tober]

Thanks Kurdt and Jay.

I'd rather have the foot or toy replaced than have to 'operate' myself. Depends what RK have to say.

[k.wong23]

Thanks for the response all; will shoot an email to RK; if not then raise a paypal dispute.

Might not be worth all the effort!

[griffin]

They never replaced or responded to my several emails (with photographic proof) about a faulty Alternity Skywarp. The employee Po confirmed that the boss received the emails though, but he never responded.

[Tober]

Thanks Griffin.

Is it worth complaining to Po? Or should I just start a PayPal dispute?

I sent a photo in the email as well:

[jaydisc]

Paypal would advise that you try contacting the vendor yourself first. If you cannot get resolve, then dispute.

[griffin]

Yeah, always best to give them a chance first, then do the paypal dispute if you don't get anywhere.

[Tober]

Yep, but I did try to contact them (info @ robotkingdom.com, CC: sale @ robotkingdom.com) about it last week and still no reply. Should I be spamming them with this or threatening them with the PayPal dispute?

Dammit, if this was HLJ at least they would have given me an answer by now.

[jaydisc]

Po = sale ~o~ robotkingdom.com
Ray = workshop ~o~ robotkingdom.com

[kaiden]

I've mentioned this before but here's a reminder - a paypal dispute doesnt work on non-ebay transactions.

paypal will do nothing to help you when you buy outside of ebay. simple as that. this is my #1 hated fact about paypal.

[jaydisc]

1. I disagree
2. Even if they didn't, as long as you funded it via your credit card, you can dispute it through the credit card provider, which will trigger a PayPal dispute.