As many of you know, my Turtler recently took a tumble and the arm broke off of it. Since then I contacted my local EB Games and asked if they could source a replacement (which I told them that I was willing to pay for). They called me back this morning saying that they were unable to source a replacement, but offered me the choice of refund, store credit or discount off my next purchase. I chose refund (off the purchase of the next set of Seacons).

While I would have preferred to replace Turtler, I am pretty happy with this outcome.