Anime-Export (Japan) feedback

[jazzcomp]

I put in a pre-order but I haven't paid it due to paypal issues. Does that mean my order is reserved? Or can my pre-order be cancelled by AnimeExport or me?

[Tober]

I put in a pre-order but I haven't paid it due to paypal issues. Does that mean my order is reserved? Or can my pre-order be cancelled by AnimeExport or me?

Check your AE account page. It used to be that you had 24 hours to pay, I think...

[jazzcomp]

Thanks, Tober! -

Unpaid orders are not valid until paid in full in the next 48 hours.
If left unpaid the system will cancel the order automatically in 48 hours from the order.

I'm not sure about this statement about quantities/reservation. Let's say there are 100 available, I ordered but haven't paid yet. Does that mean that only 99 are left for pre-ordering for others and it's reserved for the next 48 hours for me? Or that it's not considered an order yet since I haven't paid?

Anyway, just paid Hopefully, I'll get it in January.

[k.wong23]

Have tried contacting these guys twice and still no response..been about 3 weeks+

Just trying to cancel 1 pre-order MP - Exhaust and they won't respond!

Want to keep my Starsaber pre order though.

[Megatran]

Yep, A-E is bloody hopeless on this matter. I too preordered both items from them. Will be putting both on my Sales thread as soon as they become available. Let the Masterpiece cleansing continue ......

[primetime]

Guys, I think I already posted about AE here but DO NOT DEAL with them.

Long story short - they NEVER answered any more of my e-mails after they mixed up an order - basically sent me the wrong item.

They never sent the correct item - I offered to take the wrong item AND pay for the right one even.

Never sent me part replacement for Fort Max.

ZERO comms afterwards, they claim they had e-mail server problems - but a year plus of e-mail problems I don't think so.

To their credit they sent me a Takara Metroplex for all the problems and that was the last I ever heard from them!

[drifand]

Sounds good for me.

I ordered unicorn gundam pg from them. They are dead cheapest from anywhere. Will let you guys know how it turns out.

I have held back using AE as they mostly ship ems thus my decision to use them was never first in my list as they usually have the cheapest transformers available. Good for people who buy in bulk and share cost of ems shipping.

This is my first order with them.

[drifand]

Hey another retailer that doesn't charge GST.

[drifand]

Bought a couple of SHF figuarts from here, one of them is the Kamen Rider zero, purchased at RRP not extortion prices. Got a notification it arrived in their warehouse choose economy shipping, paid Under $18 to ship and is on its way.
Hassle free, no stress in emailing, at affordable prices.

I noticed people buy local because they have that Oxipay option or any similar payment schemes. While I appreciate that it works, but provided the retailer send the goods? End of the day, is better that you control your financial situation and buy from reliable sources. These type of payment schemes are okay if a retailer is reliable, but when you put 3p transformers toys they are all over the place and will not release the toy in time, you just add a big grey area to your pocket.

As for hot items such as Bandai SOC, Macross, Gundam or metal build, I never rely on local sources as I know obtaining the item is that difficult, there is no way any local retailer can guarantee you one. <You should know this.

I am surprised so far this retailer I have zero issues for several years. I cant say is the best but it does the job.

[Sol_Bad]

Has anyone ordered from these guys recently? Still reliable?