tfidownunder (Australia) feedback

[Juggernaut]

It appears they're exhibiting at OzComicon Brisbane weekend after next. Perhaps those with concerns can discuss their policies in person?
http://www.ozcomiccon.com/en/Exhibit...TFI-Down-Under

If anyone does please let us know how u go

Unfortunately I don't think anyone would have to balls to do so, I know I wouldn't

[Trent]

He doesn't have an ABN on his website so would most likely not be registered for GST. Unless it changed this financial year a business does not have to register for GST if it's revenue (not profits) is less that $75,000 per financial year.

You still should have an ABN because you're still meant to pay company tax on profits.

Is there an ABN on the invoices supplied?

I just checked an invoice. No ABN

interesting

You can search for ABNs on the ABN Lookup site.

He has one.

[kup]

If anyone does please let us know how u go

Unfortunately I don't think anyone would have to balls to do so, I know I wouldn't

I would but unfortunately I am not within state. Too bad they are not coming to OzComicCon Sydney.

[Jetfire in the sky]

You can search for ABNs on the ABN Lookup site.

He has one.

I stand corrected. They should be displayed on the invoice though.

[Fungal Infection]

I've made one purchase with these guys but I'm hesitant to do so again just because of the lack of communication. I was emailed by them and told an item I had pre-ordered was in stock and that payment was due (G1 Trypticon). Did not hear from them for 3 weeks then suddenly get a shipping email (with tracking). Received the item and because I'm a VERY patient person, did not do much else. However as many have said, communication is a sore point - I think even if he's bitten off more than he can chew, at the very least, he could update people and let them know whats going on - it doesn't even have to be personalised, just a generic, "Sorry, we're swamped in orders and we are working through them" to let people know that they haven't been forgotten, it would go a long way to easing peoples concerns about their orders. His prices are good mind you, just depends on what you value, decent prices or good customer service.

[Trent]

I have 2 items on preorder with him still. My approach is going to be to sit on the Paypal invoice until he confirms that he has the items physically in stock and ready to ship. Then I will pay. Not before.

[llamatron]

I have 2 items on preorder with him still. My approach is going to be to sit on the Paypal invoice until he confirms that he has the items physically in stock and ready to ship. Then I will pay. Not before.

From what I can decipher on their facebook page, it seems like they actually rely upon people paying those invoices in order to round-up the cash needed to pay the supplier and receive the shipment of toys. My (possibly incorrect) memory recalls them complaining about people not paying their invoices for MP-10 reissue on time, which prevented them from being able to pay the supplier for the toys and get them in hand to send out to everyone who had payed already.

[xlojnr]

I have had no problems with my many orders from TFIDownunder. (4+ separate orders - all of which have been pre-orders).

A few things that I have learnt from my dealings with TFI:

1) Their preorder system enables them to show an estimated release date - however these are based off of information supplied by their suppliers and as such will not always be accurate. The dates can be delayed, etc, however TFI have mentioned that they are unable to adjust the date put into the system initially.
The system automatically sends an email to anyone who pre-ordered the item on the date when it pops up (even if the item isn't actually released), and the email tells the customer that the item is ready and payment is required. TFI have said many times that you can ignore this message if you know that the item is far away from release.

2) TFI seem to receive stock after the big international e-tailers. I seem to recall it being mentioned that it's a foodchain thing, where the bigger ordering customers are taken care of first, before the smaller etailers are sent their allocations. This cannot be helped. The fact is that the tradeoff with shopping with the local, cheaper, etailer is that you will have to receive your item slightly after others have who went with the bigger shops.

3) the majority of their updates come from their facebook page. They will tell you when items are physically in their hands on facebook. After those posts it seems to take roughly 2 weeks for them to send items out (due to the small scale of their business). They have recently tried to rectify this by asking for "workers for store credit" to help pack/send items when they have alot of orders to send out.

This is a small local business. I have never experienced a problem with communication with them, but I've never asked for an ETA on products (which some have mentioned was their query). I've found that with patience, all my transactions have been smooth.

[Trent]

Got link?

I currently have a dispute open after he tried to charge me 60% cost after returning an unopened item. Escalated to a PayPal claim yesterday and I receive an invoice for Spotter today...

I might have to go through Mastercard to retrieve the other outstanding payments as well. What a PITA.

I had a roll back through his faebook page and it seems he has deleted that post. But yeah it was basicaly a rant about how anyone that tries to cancel a preorder will find themselves with a summons to the small claims court.

[Gofigure]

I had a roll back through his faebook page and it seems he has deleted that post. But yeah it was basicaly a rant about how anyone that tries to cancel a preorder will find themselves with a summons to the small claims court.

That doesn't sound good. Not liking the business practices there