^This.
We fans have been continually obsessed with Transformers for thirty years. I'd like to think that we do have some valid opinions about this franchise. Yes, there are some people who do make unreasonable and sometimes downright sillydemands^suggestions, and on the other end of the scale there are some people who are far too generous in their appraisals. Your typical YouTube toy reviewer is like this... somehow every toy they review is the best thing evah and deserves three thumbs up. Reminds me of when Homer Simpson became a food critic and lost all credibility because he gave every restaurant rave reviews and was never critical or evaluative.But most fans do have reasonably valid views -- they will laud a toy that's well done, and criticise toys that aren't so good. Or more often than not, look at the pros and cons of various toys. Most Transformers aren't perfect nor complete rubbish, they tend to have their strengths and weaknesses, and it's in examining these aspects that we tend to conclude which toys are better or worse than others.
Part of what Hasbro should be doing is paying attention to fan's comments. Yes, it can be tiresome to trawl through all the noise and filter out the valid comments from the invalid ones. IMO an arguably more effective way to do it is what TakaraTOMY does and just create a series of online surveys that ask consumers specific questions about the toy, and most questions are multiple choice with some having the option to type in additional comments. You would have a set of generic questions, e.g. asking about consumer's demographics, where they bought the toy, what they thought about the price, packaging etc., then you have a set of more specific questions that's more pertinent to that actual toy. e.g. on the Masterpiece surveys include a question asking you to vote on which characters you'd like to see made as future MPs, and you can also nominate one yourself if the choice isn't there. I think that would make it a lot easier and expedient to gain feedback rather than lurking on forums and social media sights to trawl through so many comments and having to pick and choose which ones are worth paying attention to.
Examples of survey questions...
Generic→G1 reissues→
MP Nissans→![]()