Quote Originally Posted by MayzaPrime View Post
I disagree that using social media is unprofessional... this is the way society is heading (like it or not) this forum is social media.
Maybe I'm just old fashioned, or old LOL

I do get what you are saying though and it is absolutely necessary for any current business to have a social media space and it is how things are and/or are going; but to use that as your only platform for group or individual communication is not on and absolutely unprofessional when your market is, and not restricted to, G1 guys who are after MP's of their favourite characters. Yes I know that a lot of MP collectors aren't 30 plus, but put it this way, if you had an issue with a big chain like Myer or whoever would you think the best way of initial communication was through a public forum like facebook? As the customer I'd be pretty F'n pissed off if it took me to that point to try and illicit a reaction from the retailer.

There is no doubt that chucking a tantrum in the online public marketing world of facebook or other platforms can get results, but to me that should be the last resort, public shaming went out a long time ago (in most countries), but it's quicker and easier to do it now for the lazy angry keyboard warriors who want results yesterday for no price, and to me this goes back to the premise of the thread.

As you have stated this forum is social media and the warnings/reviews that many have given to us all about certain e-tailers are invaluable. But as an individual trying to make first contact to an e-tailer or retailer about an item that hasn't been sent or not received this is definitely not the place for it. On the flip side the e-tailer solely using a particular platform of social media to try and inform their customers of a delay of non-delivery is also not on. That is not customer service, that is a lazy assumption that everyone reads your posts online wherever that may be.
We all have e-mails, they are as good as a mail box out the front of the house, if an e-tailer can't be assed to use that then they can GTFO imho.

Old man rant over