Items arrived damaged and nippon replied with:

"We apology if you receive a the box of the item like this but unfortunately there are no warranty about the box.

We received our stock directly from the maker, we will inform him there are some damaged box but he won't exchange the item"

This was also the first time i tried using their SAL service along side with their "wrapping" (which is just a red cheap material bag with a green ribbon that resembles a christmas gift).