It can take a while through them, but it should arrive fairly quick. Shouldn't be so impatientOriginally Posted by Omega Metro
FINALLY got a shipping notice last night. 2 weeks after paying.
Rank 8 - Deluxe Member
It can take a while through them, but it should arrive fairly quick. Shouldn't be so impatientFINALLY got a shipping notice last night. 2 weeks after paying.
Rank 6 - Dedicated Member
It's not a matter of being 'impatient'. 2 weeks is a ridiculous time to wait for an in stock item to be shipped.
Rank 8 - Deluxe Member
Matter of opinion I guess
Rank 3 - Basic Member
Try waiting 5 weeks ........... and counting
Rank 6 - Dedicated Member
He took a break went on holiday. I am going to stop here as perhaps he should over work himself since he is a robot.
Rank 8 - Deluxe Member
I received my two orders in one last week. I have been in regular contact with Ben over the last few weeks as I wanted to try and merge my orders and get them sent as one which he did.
The following is what I experienced:
1. He has always got back to me within a day or so. Has always been up front and friendly.
2. He was away for the last two weeks of November which he did mention on his site.
3. He notified me on the 4th Dec that my order had been sent to the freight forwarder. On the 10th of Dec, I received this email:
Hi Cameron,
Your packages are enroute to you. They’ll probably reach you within this week.
I’m really terribly sorry about the delayThere was a HUGE mess up at my forwarders, so it took much longer than usual (about 1-2 weeks delays as I wasn’t able to attend to it while I was overseas)
Let me work out something, and I’ll have some money refunded as part of compensation for the delays?The delay is really far below my service standards, and I do sincerely apologise for it
Best Regards,
Ben
4. He then proceeded to refund me the postage costs and an extra amount.
5. I received my order on the 16th of Dec and everything was in top shape.
I am very happy with Ben's communication and service. It is less than ideal when your freight forwarder stuffs up and remember it is very close to Christmas so there is a hell of a lot more posting going on.
I was hoping to get mine in time for Christmas and luckily did. If they didn't arrive I would have had to buy myself a couple of local presents for the kids to get me and pretend to be disappointed.
I would suggest shooting him an email to follow up if you have issues.
Rank 6 - Dedicated Member
Perhaps he shouldn't of taken a holiday at the busiest time of the year
Oh, and my order did finally arrive this week.....all creased and dented. But the outer cardboard box was pristine. So it was already damaged before it was packed. Still waiting on a reply from him.
Rank 6 - Dedicated Member
He sure could where the rest of his family is on holiday. Just saying. Not that I side you or him for the matter. It's how each one feels what is more important in their lives. Let us know how he deals with dents etc.Perhaps he shouldn't of taken a holiday at the busiest time of the year
Oh, and my order did finally arrive this week.....all creased and dented. But the outer cardboard box was pristine. So it was already damaged before it was packed. Still waiting on a reply from him.
Rank 6 - Dedicated Member
Feedback a board member forwarded a parcel to my address from him.
Was given tracking and delivered. Inner box great condition , outer box as in postage had a minor dent.
Rank 6 - Dedicated Member
In January I received stellar service/communication from ToyBento. Packages received quicker than tracking info could be sent out. His stuff has been coming into Australia via DHL.
Received:
JB KO Oversized Bruticus (with Master Mech/Throne/Sword bundle)
XTB Eligos
KBB MP-10V(white)
A heap of carded TR gnaws/kickbacks
Also, late last year I received a defective (strange situation) MP-10 EVA KO, and Ben's working with me to get a replacement sorted.
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