Rank 3 - Basic Member
How is everyone going with replies to their emails? I'm still waiting on a reply to have my address changed. I'm really hoping they do it within the next day or so since according to their twitter, I have 3 figures due to arrive with them on the 10th.
Rank 8 - Deluxe Member
I received a reply to an email I re-sent late last week in regards to an email change yesterday. Did you email them prior to the 20th Jan? My original email goes back to early Dec but it was posted by PC last week if a reply had not been received for emails prior to the 20th Jan to resend them.Originally Posted by Freakshow198
Rank 6 - Dedicated Member
Have yet to receive a response back from my Ticket in the late 3500's, sent ten days ago now. They appear to be having communication issues, not helped by the fact that they keep missing their time frames that they state they will be caught up by.
Not sure why they wouldn't have just chased up revised ETA's on all overdue items and publicly posted it on their site and Facebook, rather than individually responding to the same queries over and over again. They could have done this when they told us to re-submit queries submitted prior to January 20, or whatever that date was where the system stopped functioning correctly, instead they'll continually be hammered by thousands of where are the deluxe TR wave, SG Optimus Prime, MP Thrust and Soundwaves etc.
Rank 3 - Basic Member
I've sent 2 emails one before and one after the 20th (I think) asking about my address change.
But I wouldn't think that mattered since they have already replied to an email I sent to them a few weeks before the address change email.
Rank 3 - Basic Member
I resent an email 11pm on the 5th and had a reply 10am on the 6th. Nice and quick now, but not the answer i was wanting (more delays on Badcube stock)
Rank 8 - Deluxe Member
Is that for Sunstreaker?
And I'm no longer waiting for shipping for SG Prime, got notification for him this morning. Never even sent a query about him. Patience pays off in the end as I know they'll deliver
Rank 3 - Basic Member
I got my SG Prime a couple of weeks ago. It was more or less within the timeframes that their last update gave me (possibly even a bit earlier than I expected).
Rank 3 - Basic Member
Sure is. And Swerve.
Rank 8 - Deluxe Member
Yea they come.in batches. That's why I wasn't worried where mine was.
Well means I don't need to email them asking about him then lol
Rank 6 - Dedicated Member
I got a response from my emails sent in the holiday period but it was after when they said everything would be caught up. Since it didn't answer all my questions I replied again but have not heard back. That was a week ago.
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